Why Office Cleaning Services Should Include Tenant Feedback
Office Cleaning Feedback

Property managers have a long list of duties, and managing their office cleaning services program is only one of them. Ensuring tenants’ spaces are well cleaned and their concerns are being addressed is high on the priority list. If you struggle with this, here’s a case study you will find helpful:

Why Tenants Need to Know about their Office Cleaning Services

A property management company was concerned with keeping tenants happy and was looking for a way to engage them in communications about the office cleaning services in their Calgary office. A referral brought them to EFS Clean so we could do an analysis of their past janitorial services program. After meeting with them and speaking to the office building tenants, we discovered there was a disconnect between the office cleaning services that were being contracted and the office cleaning services the tenants “thought” they were receiving.

The property management company contracted us and we started by providing a written letter to every tenant. The letter introduced EFS Clean as their new office cleaning company in Calgary, as well as the the scope of work they would be receiving as part of the property management company’s contract.

We then implemented an electronic quality assurance program, including regular inspections to be sent directly to  the property manager, and a robust communications and reporting process.

Happy tenants are important for office cleaning services

Monthly Visits Increased Satisfaction in Office Cleaning Services

And one of our most important implementations…we conducted monthly visits directly with each tenant, where our management team would tour the building and ask each tenant for cleaning feedback. Not only were we able to stay on top of cleaning details better, but we built one-on-one relationships with the tenants which added a nice personal touch to the office cleaning services program.

With our various account iniatives:

  • initial analysis of janitorial services concerns
  • thorough quality assurance program
  • and most importantly, tenant visits

the property manager noticed an immediate decrease in cleaning complaints from tenants and less time was spent having to manage the day-to-day details of their office cleaning services.

That’s a successful formula for any company looking for commercial cleaning services in Calgary!