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FAQ’s for Hiring A Calgary Cleaning Company

Looking to hire a commercial cleaning company? Here are some frequently asked questions about cleaning services that may help you get better value and results from your search.

Frequently asked questions for hiring Calgary cleaning services

What do office and industrial cleaning services cost? Cost/time will depend on the size of your space, the frequency of cleaning and the scope of work to be completed. A professional cleaning services company will calculate the time needed to complete the work based on industry standards, as well as supplies and equipment required to do that work. 

Why are some cleaning companies cheaper than others? You generally get what you pay for in cleaning services. Some companies offer more comprehensive services such as inspections programs, supply management services, an account rep, higher insurance coverage and safety accreditations. Bids that seem like a “really good deal" may not provide adequate insurance, safety training, communication processes or staff pay. Another trick? These low bid companies sometimes start cheap and then raise your prices once they are in. 

Be wary of low bids as these cleaning companies may not have adequate insurance, safety training, communication processes or staff pay.

How do I know what cleaning company to choose? There are so many! Do your research. Here is some criteria you may want to check:

  • type of work the company does; induSouthland Leisure Floor Cleaningstrial, retail, offices?
  • cleaning services offered; electrostatic disinfecting, floor finishing, carpet cleaning, ceiling cleaning?
  • customer reviews of their work?
  • how long have they been in business?
  • technology available for billing, inspections, scheduling, work requests?
  • adequate insurance, WCB and safety accreditations?
  •  local or national company, what suits your business best?
  • do they give back to the community, and if so, how?

What cleaning services are offered; Covid cleaning, floor finishing, carpet cleaning, ceiling cleaning?

When requesting a cleaning quote, what should I ask for? Decide what is most important to you and what you are willing to pay for. For example, on-line billing and payments, a dedicated account rep, supplies management, on-line requests, etc.  

Does it matter if a cleaning company uses cleaning sub-contractors rather than their own employees? Yes, it does matter! Companies that use sub-contractors may simply farm out your job, keep some of the profit, and then pay another company to do it for them. I

Working with a trusted Calgary cleaning company makes cleaning services easier to manage.

Can I get a cleaning services quote emailed to me or does the company have to come see the space? Ask a cleaning company to do a site assessment before submitting a quote. You will get a customized cleaning program based on your specific needs, and more accurate pricing.

Do I have to provide the cleaning supplies and equipment? No, cleaning companies should be including the cleaning chemicals, small wares (such as mops) and equipment (such as vacuums, scrubbers) as part of their price.

Does a cleaning company buy our supplies like toilet paper and soap, or do I buy that myself? If you’d prefer to have a supplies management program, where the cleaning company buys those items for you, you can request that. You should get better pricing as they buy these supplies on volume, and it takes the tracking, ordering and re-stocking of supplies off your plate.

Do I have to sign a contract? Most companies will ask you for a contract, which is fair as they are investing time and equipment into starting up your job. Most often, the contract will be 1 – 2 years (longer for larger contracts) and should include an out clause if you are not satisfied with the company’s performance. 

What happens if I am not happy with the cleaning? As soon as an issue arises, notify your cleaning company representative. A company can not address and fix any issues if they do not know about it. Having said that, most companies should be doing regular inspections so they can catch issues before they get to you.

Managing your janitorial services does not have to be difficult and time consuming.

Cleaning services are an essential part of running a good business, not only for appearance but also for the health of your staff and customers. With the right partner, it should be easy. Do your research on potential companies and their work. If you choose a company you feel comfortable with, knowing they have the right people, practices and experience, the cleaning should take care of itself. 


EFS Clean provides trusted office cleaning and janitorial services in Calgary, and is the industry leader in electrostatic disinfecting services in Calgary, Edmonton, Toronto and Vancouver. A Calgary owned and grown cleaning company, cleaning for health and contributing to our community since 2005. Services offered: cleaning services, electrostatic disinfecting, ceiling cleaning, window cleaning, floor cleaning and care, carpet cleaning, high reach cleaning and supply management.